F&Q

all items are handmade in the United Kingdom by me (Soph) and shopped from here too :)


Europe:

I  NOW SHIP TO EUROPE :)

Europe: please note that items under 22 euro or at any value  are no longer exempt from VAT in your country, charges are usually no larger than 15 Euros,

Items VAT will be charged according to your countries government fees on arrival to your country. these fees are paid by you straight to your government for your items to be released from your customs.  I have no control or anything to do with VAT :)

IMPORTANT NOTICES!

Rest Of The World: I can ship all my products to you from my store! . Email me if you purchase a trinket dish and earrings or desk buddy and earrings so i can refund you the excess shipping cost ! :) 

How / when will my order be shipped?

All products are handmade to order by me. Please allow 6-7 working days before your order is dispatched!

 
How long will my order take to arrive?

 

Once shipped , UK orders are sent via royal mail first class delivery.
Please allow up to 1-2 weeks in the current pandemic. 
International: Every order is sent tracked and signed for , to give peace of mind and security! Please allow up to 1-4 weeks in the current pandemic.

How do I contact you about a custom piece?

 

if you would like a custom piece not listed in my shop, please feel free to contact me via email:

sophsdraws@gmail.com

 

How do I send you images of my pet for the pet portrait pieces?

 

If you have purchased one of my custom pet pieces, please email me with your full name and order number so I can easily match your images of your animals with your order :) 

 

Why Have I paid import duty fees?

 

I am not responsible for the amount you may be charged in import fees once the item arrives in your country. Please look into how much your government charges. These fees are also not paid to me but directly to your government. once the package is posted I am no longer reliable for any charges which may occur.

 

My Item has not arrived?

 

If you have waited my current asking time above and your item still hasn’t arrived please pop me an email with your order number and name so we can come to a solution ! :)